Privacy policy

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment and transaction information
  • Order details and purchase history
  • Information you provide when contacting customer support
  • Device, browser, IP address, and website usage information

We collect information that is reasonably necessary to operate our website and provide our services.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders.
  • Process payments and transactions.
  • Arrange shipping and delivery.
  • Provide customer service and support.
  • Communicate with you regarding your orders.
  • Respond to questions and inquiries.
  • Improve our website, products, and services.
  • Detect and prevent fraud or unauthorized activity.
  • Comply with applicable laws and legal obligations.

3. Payment Information

Payments may be processed through third-party payment providers. North Iron Works does not generally store complete payment card information on its own servers.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to provide website functionality, remember preferences, understand website traffic, and improve your browsing experience.

These technologies may help us:

  • Keep products in your shopping cart.
  • Remember certain preferences.
  • Analyze website traffic and usage.
  • Improve website performance.
  • Support marketing and advertising activities where applicable.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Information Sharing

We may share personal information with trusted third parties when necessary to operate our business and provide services, including:

  • Payment processors
  • Shipping and delivery providers
  • E-commerce and website service providers
  • Analytics and technology providers
  • Customer support providers
  • Professional service providers
  • Government authorities or law enforcement when legally required

We do not sell your personal information as part of our ordinary business operations.

6. Third-Party Services

Our website may use third-party services that have their own privacy policies and terms.

These services may process information necessary for payment processing, shipping, analytics, advertising, or other website functions.

We encourage you to review the privacy policies of applicable third-party providers.

7. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing transactions, providing services, maintaining business records, resolving disputes, preventing fraud, and complying with legal requirements.

9. Your Privacy Rights

Depending on where you live, you may have certain rights concerning your personal information, which may include the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of certain personal information.
  • Request information about how your information is collected or used.
  • Opt out of certain marketing communications.

To make a privacy-related request, please contact us using the information below. We may need to verify your identity before completing certain requests.

10. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

11. Marketing Communications

If you subscribe to promotional communications from North Iron Works, you may receive information about products, offers, promotions, or other updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication or by contacting us directly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements.

Updates will be posted on this page with a revised "Last Updated" date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

North Iron Works
850 Northlake Dr
Coppell, TX 75019
United States

Phone: +1 817-799-7522
Website: northironworks.shop