Refund policy

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be in its original packaging, where applicable.
  • Include all original accessories, manuals, and components.
  • Not show signs of damage, misuse, or excessive wear.
  • Include your order number or other proof of purchase.

Some products may have additional return restrictions. Any applicable restrictions will be stated on the relevant product page.

2. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.

Please provide your order number and clear photos of the item and packaging when applicable. We will review the issue and determine the appropriate resolution, which may include a replacement, exchange, or refund.

3. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Used, altered, or damaged products.
  • Products missing required original packaging or components.
  • Clearance or final-sale items when clearly identified as such.
  • Personalized or specially made products, unless they arrive damaged or defective.

4. How to Request a Return

To request a return, contact us with your order number, the item you wish to return, and the reason for the return.

North Iron Works
850 Northlake Dr
Coppell, TX 75019
United States
Phone: +1 817-799-7522

Please do not send products back before receiving return instructions from us.

5. Return Shipping

For returns due to a change of mind, ordering the wrong item, or another reason unrelated to a product defect, the customer may be responsible for return shipping costs.

If an item is damaged, defective, or incorrectly shipped, we will review the situation and provide appropriate return instructions where applicable.

Original shipping charges are generally non-refundable unless the return results from an error on our part or the item arrived damaged or defective.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow additional processing time for your bank or payment provider to post the refund to your account.

7. Exchanges

If you receive a damaged, defective, or incorrect product, please contact us. Depending on product availability and the circumstances, we may offer a replacement or exchange.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before the order has been shipped. Once an order has shipped, cancellation may no longer be possible and the standard return process may apply.

9. Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it, first check with your bank or payment provider.

If the refund still does not appear after the applicable processing period, please contact us for assistance.

10. Policy Changes

North Iron Works reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.

11. Contact Us

For questions about returns or refunds, please contact:

North Iron Works
850 Northlake Dr
Coppell, TX 75019
United States

Phone: +1 817-799-7522
Website: northironworks.shop